About Managing customer expectations

Apply COVID-19 Hospitality Best Practice Restaurant & Catering Association are proud to offer the 'COVID-19 SAFE' microcredential to equip the hospitality workforce with the tools to re-open business.

  • COVID-19 Hospitality Best Practice understanding

  • Managing customer understanding and expectations

  • Managing difficult situations and behaviours

  • Maintaining currency with health department directives

  • Delivery: Online

  • Duration: Up to 2 hours

The bonus of training with R&CA

Undertaking training with the national hospitality peak body has benefits

  • Nationally recognised

    R&CA are a nationally recognised Registered Training Organisation that provides accredited and non-accredited training across Australia

  • 24/7 Access

    Providing the training online, you are able to access the content and assessments when it suits you. Easy to access and complete in your own time

  • Contact with Trainers

    Our trainers are here to help. Speak directly to a hospitality industry trainer to ask questions or talk through the requirements of assessment.

Check out our other microcredentials!

Upskill now

Frequently Asked Questions

Please call us for further information: 1300 722 878

  • How long does the training take?

    The skill set can take up to 2.5 hours to complete.

  • How long do I have to undertake the training?

    You will have access to the course and training for 3 months.

  • Who do I contact if I have questions?

    We have a team of trainers and assessors who are here to help you through your training. Please call 1300 722 878 and ask for the Training Department

  • How often do I have to re-train or re-skill?

    In some states, it is a requirement to undertake updated training every 5 years. Please check with your local state for more information.