About Managing customer expectations

Apply COVID-19 Hospitality Best Practice Restaurant & Catering Association are proud to offer the 'COVID-19 SAFE' microcredential to equip the hospitality workforce with the tools to re-open business.

  • COVID-19 Hospitality Best Practice understanding

  • Managing customer understanding and expectations

  • Managing difficult situations and behaviours

  • Maintaining currency with health department directives

  • Delivery: Online

  • Duration: Up to 2 hours

Training with R&CA

Restaurant & Catering Association of Australia is the national peak body for hospitality. Representing over 48,000 cafes, restaurants and catering venues, we understand the needs of the industry. We offer accredited, non accredited and micro credential training to thousands of hospitality professionals every year. We can create bespoke training to you and your team that caters to your venue. Get in touch with us today to discuss your training needs.

The bonus of training with R&CA

Undertaking training with the national hospitality peak body has benefits

  • Nationally recognised

    R&CA are a nationally recognised Registered Training Organisation that provides accredited and non-accredited training across Australia

  • 24/7 Access

    Providing the training online, you are able to access the content and assessments when it suits you. Easy to access and complete in your own time

  • Contact with Trainers

    The Training Department team are always here to help. Speak directly to a hospitality industry trainer to ask questions or talk through the requirements of assessment.

Frequently Asked Questions

Please call us for further information: 1300 722 878

  • How long does the training take?

    The skill set can take up to 2.5 hours to complete.

  • How long do I have to undertake the training?

    You will have access to the course and training for 3 months.

  • Who do I contact if I have questions?

    We have a team of trainers and assessors who are here to help you through your training. Please call 1300 722 878 and ask for the Training Department

  • How often do I have to re-train or re-skill?

    In some states, it is a requirement to undertake updated training every 5 years. Please check with your local state for more information.

Managing customer expectations

Start your microcredential today!