In this microcredential, we will cover:

  • 1

    Welcome to the course!

    • Information about the course

    • Resources

    • Before we start

  • 2

    Managing Customer Expectations

    • Manage Customer Expectations

    • Knowledge Assessment

  • 3

    Next Steps

    • Well done!

    • Feedback

Frequently Asked Questions

Please call us for further information: 1300 722 878

  • How long does the training take?

    The skill set can take up to 18 hours to complete.

  • How long do I have to undertake the training?

    You will have access to the course and training for 3 months.

  • Who do I contact if I have questions?

    We have a team of trainers and assessors who are here to help you through your training. Please call 1300 722 878 and ask for the Training Department

  • How often do I have to re-train or re-skill?

    In some states, it is a requirement to undertake updated training every 5 years. Please check with your local state for more information.

Managing customer expectations

Start your microcredential today!