Everyone who works in the hospitality industry no matter the role, needs to understand good and great customer service when they dine, drink, visit or experience.
Learn about great customer service technique
Needs and expectations of customers
How to handle customer complaints and feedback
Delivery: Online
Duration: 45 minutes
Undertaking training with the national hospitality peak body has benefits
R&CA are a nationally recognised Registered Training Organisation that provides accredited and non-accredited training across Australia
Providing the training online, you are able to access the content and assessments when it suits you. Easy to access and complete in your own time
The Training Department team are always here to help. Speak directly to a hospitality industry trainer to ask questions or talk through the requirements of assessment.
Please call us for further information: 1300 722 878
The skill set can take up to 18 hours to complete.
This skill set covers two units: SITXFSA001 - Use hygienic practices for food safety and SITXFSA002 - Participate in safe food handling practices
You will have access to the course and training for 3 months.
We have a team of trainers and assessors who are here to help you through your training. Please call 1300 722 878 and ask for the Training Department
In some states, it is a requirement to undertake updated training every 5 years. Please check with your local state for more information.
Start your microcredential today!
All Courses, Back of House, Professional Development
In collaboration with Heaps Good Hospo Menu Development to assist businesses with practical knowledge and actionable outcomes to be able to effectively audit and pivot their businesses to create sustainable practices.
All Courses, COVID, Management, Front of House, Back of House, Professional Development
All Courses, Management, Front of House, Back of House, Professional Development
All Courses, Management, Front of House, Professional Development
