Course curriculum

  • 1

    Welcome to the course!

    • Information about the course

    • Before we start

  • 2

    Methods of Communication

    • 6 Communication Truths

    • Knowledge Assessment

  • 3

    Communication Style

    • Overview

    • Methods of Communication

    • Knowledge Assessment

    • What is your communication style?

  • 4

    Time Management Skills

    • Overview

    • Time Management

    • Knowledge Assessment

    • Time Management Assessment

  • 5

    Goal setting for you and your team

    • Overview

    • Setting Goals Together

    • Knowledge Assessment

  • 6

    Next Steps

    • Well done!

    • Feedback

Training with R&CA

Restaurant & Catering Association of Australia is the national peak body for hospitality. Representing over 48,000 cafes, restaurants and catering venues, we understand the needs of the industry. We offer accredited, non accredited and micro credential training to thousands of hospitality professionals every year. We can create bespoke training to you and your team that caters to your venue. Get in touch with us today to discuss your training needs.

Frequently Asked Questions

Please call us for further information: 1300 722 878

  • How long does the training take?

    The skill set can take up to 18 hours to complete.

  • What are the units that are covered in the training?

    Learn the skills of effective communication and administration techniques that you can apply in any given situation.

  • How long do I have to undertake the training?

    You will have access to the course and training for 3 months.

  • Who do I contact if I have questions?

    We have a team of trainers and assessors who are here to help you through your training. Please call 1300 722 878 and ask for the Training Department

  • How often do I have to re-train or re-skill?

    In some states, it is a requirement to undertake updated training every 5 years. Please check with your local state for more information.

Communication and Administration Techniques

Start your microcredential today!